Help Center
Welcome to IP.Expert Help Center. Find fast answers about accounts, hiring experts, fixed-price services, payments, and policies. New to the platform? Start with Getting Started, or jump to the FAQs. If you still need help, please contact support, and we’ll be happy to guide you.
At IP.Expert, your satisfaction is our priority. We understand that questions may arise, and you might need additional information or assistance. Our dedicated support team is always ready to provide quick and efficient help.If you’re looking for answers, start by checking our Frequently Asked Questions (FAQ) section.
If you need further clarification or personalized support, feel free to submit a support ticket or start a live chat, and our team will be happy to assist you.
Our customer service is designed to be fast, reliable, and always available when you need it.
– The IPExpert Customer Service Team
How Does IP.Expert Work?
For Clients – Find the right expert for your IP services needs
- Register & Set Up Your Profile – Sign up and fill in your details.
- Post a Project or Browse Experts – Choose from verified IP professionals or list your requirements.
- Hire the Best Fit – Connect with an expert suited to your project.
- Start Collaborating – Send a message, request a quote, or order a service immediately.
- Get High-Quality Results – Receive your completed project on time and return for your next IP need.
For Experts – Offer your services and grow your business
- Register & Complete Your Profile – Sign up and showcase your expertise.
- Create a Service Listing – Add at least one fixed-price service for free.
- Stand Out – Write a compelling description, upload images, and highlight your best work.
- Connect with Clients – Let businesses find you or browse and apply for projects.
Frequently Asked Questions
General Terms & User Agreement
What is the IP.Expert User Agreement, and why do I need to agree to it?
The IP.Expert User Agreement is a legally binding contract between you and IP.Expert, outlining the terms of your use of our platform and services. It covers service agreements, payment terms, dispute resolution, and platform policies. By agreeing to the User Agreement, you also accept the Terms of Service, Privacy Policy, Escrow Instructions, and other relevant policies. If you do not agree, you cannot use the platform.
Accounts & User Roles
What is an “Account,” and how do I create one?
An Account is your registered profile on IP.Expert, allowing you to access the Site Services as a Client (to request services) or as an Expert (to offer services). You can create an Account by signing up with valid credentials and agreeing to our User Agreement.
What is the difference between a “Client” and an “Expert” on IP.Expert?
A Client is a User who seeks, requests, or hires services from an Expert through the platform. An Expert is a User offering professional services to Clients based on their expertise. Both must comply with the User Agreement and platform policies.
What happens if my Account becomes an “Inactive Account”?
An Inactive Account is one that has not been accessed or used for a continuous period, as determined by IP.Expert’s policies. Depending on inactivity duration, your Account may be subject to restrictions, suspension, or deactivation. If your Account has been inactive for an extended period, you may need to contact support to reactivate it.
Contracts & Payment Terms
What is a “User Contract”?
A User Contract is the legally binding agreement between a Client and an Expert when engaging in a service. It includes the User Agreement, Code of Conduct, Request terms, and any additional provisions agreed upon by both parties.
What is a “Service Contract,” and how does it work?
A Service Contract is a specific contract formed between a Client and an Expert for the provision of services. It outlines key terms such as the scope of work, deliverables, deadlines, and payment structure (Fixed-Price or Hourly Contract) and incorporates the User Agreement and other policies.
What is the difference between a “Fixed-Price Contract” and an “Hourly Contract”?
– A Fixed-Price Contract is where a Client agrees to pay a set amount for the completion of a service or deliverable.
– An Hourly Contract is where the Client pays based on the actual hours worked, tracked according to platform guidelines.
Both contracts are subject to milestone payments, escrow policies, and dispute resolution procedures.
– An Hourly Contract is where the Client pays based on the actual hours worked, tracked according to platform guidelines.
Both contracts are subject to milestone payments, escrow policies, and dispute resolution procedures.
How do “Milestone Payments” work in Fixed-Price Contracts?
Milestone Payments allow a Client to pay an Expert in stages as predefined work phases or deliverables are completed. Funds are held in the Escrow Account and released only when the Client approves the milestone completion.
Payments & Escrow
What is an “Escrow Account,” and why is it used?
An Escrow Account is a secure, third-party-managed account where Client funds are held until the agreed-upon work is completed. This ensures fairness and security for both Clients and Experts, preventing non-payment or incomplete work.
What are “Expert Fees”?
Expert Fees refer to the compensation agreed upon for services provided by an Expert. Fees can be structured as fixed-price payments, hourly rates, or milestone-based payments and are subject to platform service fees and applicable taxes.
Service Listings & Requests
What is the difference between a “Request” and a “Listing”?
– A Request is posted by a Client seeking services from an Expert. It includes project details, deliverables, and expectations.
– A Listing is a predefined service offering posted by an Expert, where Clients can purchase or negotiate services.
Both must comply with IP.Expert’s Terms of Service.
– A Listing is a predefined service offering posted by an Expert, where Clients can purchase or negotiate services.
Both must comply with IP.Expert’s Terms of Service.
Intellectual Property & Confidentiality
Who owns the work created under a Service Contract?
Ownership of intellectual property created under a Service Contract is determined by the User Contract and any additional agreements between the Client and Expert. If no specific terms are set, ownership rights default to the Client upon full payment, subject to applicable intellectual property laws.
What is “Confidential Information,” and how is it protected?
Confidential Information includes any non-public, proprietary, or sensitive information shared between a Client and an Expert. Both parties are responsible for keeping such information confidential and may not disclose or misuse it without explicit consent, except where required by law.
Dispute Resolution & Platform Policies
What is the “Dispute Resolution Process”?
The Dispute Resolution Process is the method used to resolve conflicts between Users, including issues related to payment, contract disputes, or service quality. The process may involve negotiation, mediation, or arbitration, depending on the nature of the dispute and platform policies.
What happens if I have a dispute with another User?
If a dispute arises, you should first attempt to resolve it directly with the other party. If resolution is not possible, you may escalate the issue through IP.Expert’s Dispute Resolution Process, where our team will review the case and facilitate a fair outcome.
Platform Use & Compliance
What happens if I violate the Terms of Service?
Violating the Terms of Service may result in warnings, account suspension, termination, or legal action, depending on the severity of the violation. Common violations include fraud, non-payment, unauthorized use of intellectual property, and breach of confidentiality agreements.
How can I ensure compliance with the IP.Expert Code of Conduct?
The Code of Conduct outlines professional and ethical behavior expected from all Users. To comply, you should:
– Communicate honestly and respectfully.
– Fulfill contractual obligations.
– Protect confidential information.
– Adhere to payment and dispute resolution guidelines.
Violating the Code of Ethics and Conduct may result in account penalties or removal from the platform.
– Communicate honestly and respectfully.
– Fulfill contractual obligations.
– Protect confidential information.
– Adhere to payment and dispute resolution guidelines.
Violating the Code of Ethics and Conduct may result in account penalties or removal from the platform.
If you have further questions or need assistance, feel free to reach out to our support team.
We are here to help you make the most of your experience on IP.Expert!supprot@ip.expert
